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If you own or manage a chain of businesses, you can never really know what your employees are doing. Are they waiting on customers, are they really busy, or are they goofing off in the break room? With the installation of a CCTV system, the questions of what are they doing? Is answered by “Your CCTV system knows. That is why it’s important to include this when installing security systems.

Modern CCTV systems have the ability to access the Internet. This accessibility permits the manager of several remotely located stores to monitor those stores from the home office. This remote monitoring can be utilized in performance evaluations of employees, determination of traffic flow in the store and potentially the flow of traffic outside of the store. This data is transmitted in real time and without the knowledge of the employees or the customers in the store.

Every organization has both strong and weak employees. That is a fact of doing business. The only way to identify who the weak employees are is through monitoring their activities. This monitoring can be accomplished through the use of a field supervisor who will make unannounced visits to the remote locations. This is an ineffective utilization of the field manager. A better solution is the remote monitoring of the location to identify the actions of the weak employee. So be sure to include effective measures when installing security for the firm.

Invariably, some stores are busier and more active than others. The ability to remotely monitor the stores allows management to move personnel who are “floaters” from one store to another to help the store staff when they are busier than normal. Without the ability to expand or reduce staff, there is a distinct possibility that customers will be dissatisfied with the service that they are receiving in a particular store. Remote CCTV monitoring allows management to shift staff from store to store and consequently meet the customers’ needs.

While the remote monitoring of the store is done in a covert manner, the staff of the store can and should know that their actions in the store can be monitored at any time. This knowledge will in itself insure that the employees will provide the best service to all of their customers at all times. The knowledge that “big brother” could be watching will also serve as a deterrent to employee theft. A proper CCTV installation should be considered when installing security at remote locations will provide an ROE that is both rapid and measurable.

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